Site Information

Privacy policy

Introduction
Grampians Chalets respects each individualís right to personal privacy.  We will collect and use information through our Web site only in the ways disclosed in this statement.  This statement applies solely to information collected at Grampians Chaletsís Web site.

Part I.  Information Collection
Grampians Chalets collects information through our Web site at several points. We may also collect personally identifiable information which our users divulge about other people, such as referrals or gift purchases. Grampians Chalets does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We collect the general data that is not personally identifiable information for the purpose of improving our website and the services we provide.

This information is typically collected through direct emails, form data and logging files.  The information collected through the use of our forms and emails is submitted on a voluntary basis. Data collected in our log files is done so automatically but contains no personal data that can be used to clearly identify our visitors.

Parts of this website may employ cookies. A cookie is a small text file that our Web server places on a userís computer hard drive to be a unique identifier. Cookies enable Grampians Chalets to track usage patterns and deliver customized content to users.  Our cookies have an expiration date. Our cookies do not collect personally identifiable information. 

Banner advertising appearing on our Web site may collect the following information to log the number of times each banner is click. No personal data is collected by clicking the banners on this site. 

Part II.  Information Usage.
The information collected by Grampians Chalets will be used for the purposes of providing you with the products, services or information you require. The non-personal data logged from your visit will be used to understand our visitors requirments better and improve our website. All cookies issued by this website are done so only with the intension to improve your browsing experience.

Registered users will receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect may be used to create customer profiles based on browsing or purchasing history.  We may supplement information collected at our Web site with data from other sources where required.

We do Not share any of the information collected on this site with any third parties unless required to conduct electronic purchases.

As we offer links to other Web sites, we encourage you to read their privacy policies as their standards may differ from ours.

By using the online chat tools, forums or message boards on this site, you are posting information into the public domain and thus this information will be considered public knowledge. 

We advise you check our privacy policy on regular basis as it is subject to change without notification. Any changes to our privacy policy will not be effective retrospectively.

Part III.  Access to Information
Users may access any of the information we hold about them upon request but identification will be required.    Should it be deemed necessary, we will delete any records we hold on an indivual upon request of that individual. Identification required.

Part IV. Problem Resolution
If problems arise, users may contact Grampians Chalets by telephone or email. 

Part V. Data Storage and Security
Grampians Chalets website information is hosted and secured by the systems in place at Australia's Optus Data Centre.